Terms of service
You will be asked to sign a contract with us when we agree to take your order. This is to protect everyone involved in case something goes wrong. As minors cannot legally enter into a contract, we will not work with minors (under 18) and we may request ID to prove your age before we sign the agreement if we have reason to suspect you are a minor. The terms in the contract have been listed for preview below so you know what you're getting into before you place your order.
THE ORDERING PROCESS
Once we receive your down payment we will create costume concept artwork in our style, order materials for your costume (including samples if necessary), and work will begin.
We prefer not to deal with payment plans, but are willing to accept payment plans of 2 months (for heads and partials) or 3 months (for full costumes).
Deadlines for each payment will be detailed in your contract. If you miss a payment, work will stop on your costume until you resume payments, and the deadlines, shipping and delivery dates agreed in your contract may be pushed back.
Shipping costs are not included in your quote. You will be asked to reimburse us for the amount shown on the shipping receipt we provide. Within the United States, you can expect shipping to cost approximately $50; outside the United States shipping rates will vary depending on your location, but usually end up around $100. We will give you an estimate when your costume is completed. This includes full insurance in case your costume is lost or damaged in transit; if you wish to opt out of insurance, you will need to request its removal upon receipt of your shipping estimate, and accept the associated risk. We are not responsible for any courier delays, but will always select the shipping service with which we have experienced the least issues.
We also offer convention pickup at events we attend, but you are responsible for any additional luggage costs incurred by us to transport your costume, and we kindly ask you to reimburse us for these costs when you pick up your costume.
International clients: please be aware of your country's import & customs fees before you order. These are your responsibility and can be as high as 36%!